We took the operational approach to training—from design to measurement—and distilled it down to a short, illustrated, easy-to-read book. We walk through the problems with academic, top-down training and explain why business process-focused training is the solution. And then we walk through why scheduled training is a check-the-box approach and show how to deliver training triggered by something an employee actually does. And then we close the whole thing out by explaining why traditional metrics don't work—and how to use real metrics that result in a business case. (We even do the math!)
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